Refund and Cancellation Policy
1. Overview
We strive to provide exceptional service to our students. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Cancellation Policy carefully to understand your rights and responsibilities.
2. Cancellation
- Eligibility for Cancellation: You may cancel your enrollment or subscription within one (1) working day from the date of purchase.
- Process: To initiate a cancellation, please contact our support team via email at support@nios.services with your order details and reason for cancellation.
- Confirmation: Once we receive your cancellation request, we will confirm the cancellation and provide further instructions.
3. Refund
- Eligibility for Refund: Refunds are only available if a cancellation request is made within one (1) working day from the date of purchase.
- Processing Time: Refunds will be processed within seven (7) to nine (9) working days from the date of cancellation confirmation.
- Method of Refund: Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
- Non-Refundable Items: Certain products or services may not be eligible for a refund. These will be clearly marked as non-refundable at the time of purchase.
4. How to Request a Refund
- Step 1: Contact our support team at support@nios.services within one (1) working day of your purchase.
- Step 2: Provide your order number, details of the product or service purchased, and the reason for your refund request.
- Step 3: Our support team will review your request and respond with confirmation and further instructions.
5. Exceptions
- Late Requests: Refund requests made after one (1) working day from the date of purchase will not be eligible for a refund.
- Partial Refunds: In certain situations, partial refunds may be granted at our discretion.
6. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
7. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed of any updates.
Phone: 01169270306